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Last night when I got into bed, I grabbed my Kindle off the desk and turned it on, intending to read a bit before sleeping.
Kindle broken. The top of it is screwed. The top inch is horizontal kind of lines, with a small diagonal bit in the corner. Can't read the first 2 or 3 lines of each page. Yeah no good. I cried. I asked Keenan if he'd done anything to it accidentally - he said he found it under a pile of coats on the floor and may have accidentally stood on it, but he's not sure. I don't know how it got down there - I must have left it on the bed, and then it got knocked off or something.
Anyway I thought I was screwed, as I didn't get the Extended Warranty that you can buy for it, but I was still covered by the manufacturers warranty as I haven't yet had it for a year, but that's only for manufacturing defaults - not your boyfriend possibly standing on it.
I had a bit of a look online to see if it was possible to get it fixed and what-not and came across a guys blog and his Kindle looked exactly like mine does and he said he'd just called up and told them about it and they sent him a new one. My heart leapt! I'd read other blogs where they were charged around $200 to get a new one, or nothing at all - just Bad luck!, so I wasn't entirely sure how they'd react to me, but I gave them a call to find out.
I'm glad I did!
I just told the customer service lady that I was having a problem with the screen, and told her about the lines at the top. She didn't even ask me if I'd dropped it or anything, just apologised that I was having problems with it and that they'd send out a new one for me Priority International Express and I should get it on Tuesday! All I have to do is send back the damaged one within 30 days, they even pay for the postage! SWEET!!!!!
Very impressed with that. Very very. I thought at the least I'd have to send MINE off to get fixed, wait months and get it back eventually like a friend had to do with her camera, and a few people I know have had to do with phones.
Two thumbs up for Amazon for this!
Kindle broken. The top of it is screwed. The top inch is horizontal kind of lines, with a small diagonal bit in the corner. Can't read the first 2 or 3 lines of each page. Yeah no good. I cried. I asked Keenan if he'd done anything to it accidentally - he said he found it under a pile of coats on the floor and may have accidentally stood on it, but he's not sure. I don't know how it got down there - I must have left it on the bed, and then it got knocked off or something.
Anyway I thought I was screwed, as I didn't get the Extended Warranty that you can buy for it, but I was still covered by the manufacturers warranty as I haven't yet had it for a year, but that's only for manufacturing defaults - not your boyfriend possibly standing on it.
I had a bit of a look online to see if it was possible to get it fixed and what-not and came across a guys blog and his Kindle looked exactly like mine does and he said he'd just called up and told them about it and they sent him a new one. My heart leapt! I'd read other blogs where they were charged around $200 to get a new one, or nothing at all - just Bad luck!, so I wasn't entirely sure how they'd react to me, but I gave them a call to find out.
I'm glad I did!
I just told the customer service lady that I was having a problem with the screen, and told her about the lines at the top. She didn't even ask me if I'd dropped it or anything, just apologised that I was having problems with it and that they'd send out a new one for me Priority International Express and I should get it on Tuesday! All I have to do is send back the damaged one within 30 days, they even pay for the postage! SWEET!!!!!
Very impressed with that. Very very. I thought at the least I'd have to send MINE off to get fixed, wait months and get it back eventually like a friend had to do with her camera, and a few people I know have had to do with phones.
Two thumbs up for Amazon for this!
